Fighting Hunger, Feeding Hope!

Employment Opportunities

New Beginnings Product Support Specialist

The objective of this position is the effective supervision and training of all volunteers in the New Beginnings area, including effective support of all aspects of the salvage operation, inventory management of salvage product as it deals with the Operations Department, quality control, and cleanliness of the product recovery area.



  • Monitors all aspects of re-packing operation; monitoring and adjusting to supply and  demand
    Monitors supply of unsorted salvage and notifies Distribution Manager of low inventory
  • Conducts frequent spot checks of boxed evaluated salvage
  • Maintains Quality Control Program by checking quality of boxes (3 every hour)
  • Keeps all salvage work areas clean: removes trash and maintains cleanliness of areas  involved with the product recovery operation
  • Maintains supplies needed for salvage operation, including boxes, soaps, disinfectants, rags, salvage labels, in-house supplies, etc.
  • Conducts orientation and training of new volunteers in product recovery area
  • Conducts workshop hands-on training, and refresher classes for salvage volunteers on pre-sorting and evaluation, using the Feeding America’s Food and Safety Handling Manual and Video as a guide
  • Operates pallet jacks, trucks, and other equipment in a safe manner
  • Complies with all health regulations and other laws that govern food handling
  • Keeps accurate legible log of the weights of re-packed product
  • Sweeping, mopping, and disposing of trash
  • Contributes to team effort accomplishing related results as needed
  • Assists in the set-up of special events/exhibits
  • Recommends volunteers who have contributed significant amounts of time or have performed other special services to the Manager of Volunteers and Donor Services for monthly and annual awards
  • Evaluates existing procedures and recommends improvements to the Chief Operating Officer
  • Performs additional duties as assigned by the Chief Operating Officer
  • This position is required to work evenings and / or weekends



  1. Honesty, integrity and commitment to fighting hunger in the Rio Grande Valley
  2. Must have clear understanding of and ability to articulate the mission of the FBRGV
  3. Personal experience in community service and an understanding of the role volunteerism
  4. Ability to supervise staff and volunteers and to delegate responsibilities
  5. Bilingual English and Spanish
  6. Ability to train others in various procedures
  7. Knowledge of or experience in the operation of distribution center equipment
  8. Knowledge of food storage and handling regulations
  9. Ability to politely be firm and decisive. Use good judgment and discretion
  10. Ability to represent Food Bank RGV in a courteous professional manner
  11. Ability to work cooperatively with other staff, volunteers, and agency personnel
  12. Ability to manage time efficiently and to work independently with minimum supervision
  13. Knowledge of correct way to lift heavy items and physical ability to do so
  14. Orientation to detail, accuracy and the meeting of deadlines
  15. Ability to present a professional demeanor under a variety of conditions
  16. Possession of current Texas Class C driver’s license and a personal vehicle. Must have a clean driving record for at least three years prior to employment


  1. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
  2. Conditions may include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
  3. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, automobile, forklift, electric and manual pallet jack.

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.

The Food Bank of the Rio Grande Valley, Inc. is an equal opportunity/affirmative action employer committed to cultural diversity in the workforce.

You will be evaluated in part based upon your performance of the tasks listed in this job description. The Food Bank of the Rio Grande Valley, Inc. has the right to revise this job description at any time.  The job description is not a contract for employment.

Here is our Employment Application.

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